Body Language

Sending Signals Without Words

Body language is extremely important in an interviewing situation. Some would argue that it is just as important as what you say and what is on your resume. Why? Because we can learn quite a bit about people from their non-verbal actions. This is one of the ways that an interviewer tries to size you up as a candidate.

When we are in stressful or uncomfortable situations, many of us have habits that can be distracting to other people. Certainly biting ones nails or fidgeting with ones hands could be distracting from what you are trying to say. These are examples of body language that can be harmful in an interviewing situation. Used correctly, however, body language can reinforce what you are saying and give greater impact to your statements. The following are tips to help you give the right non-verbal clues.


The Greeting

Giving a "dead fish" handshake will not advance one's candidacy: neither will the opposite extreme, the iron-man bonecrusher grip.  You only one chance to make a first impression.  Remember many interviewers have made their decision within the first few minuites.

The ideal handshake starts before the meeting actually occurs. Creating the right impression with the handshake is a three-step process. Be sure that:

  1. Your hands are clean and adequately manicured.
  2. Your hands are warm and reasonably free of perspiration. (There are a number of ways to ensure this, including washing hands in warm water at the interview site, holding one's hand close to the cheek for a few seconds, and even applying a little talcum powder.) If your hands sweat a lot, try to inconspicuously wipe them against the seat cushion upon rising to shake hands.
  3. The handshake itself is executed professionally and politely, with a firm grip and a warm smile.
Remember that if you initiate the handshake, you may send the message that you have a desire to dominate the interview; this is not a good impression to leave with one's potential boss. Better to wait a moment and allow the interviewer to initiate the shake. (If for any reason you find yourself initiating the handshake, do not pull back; if you do, you will appear indecisive. Instead, make the best of it, smile confidently, and make good eye contact.)

Use only one hand. Shake three times and then drop. Don't keep shaking! Be sure you put your hand all the way into their hand; do not give a wimpy fingertip hand shake. Be sure to smile and make eye contact when you are shaking someone's hand. EVERYBODY LOOKS BETTER WHEN THEY SMILE!


Facial Signals

Most good interviewers will make an effort to establish and maintain eye contact.  Make sure that you do not find yourself looking down or away.  If you wear glasses, be sure to buy the non-glare lenses (even though they cost more).  Do not stare.

Rapidly nodding your head can leave the impression that you are impatient and too eager to add something to the conversation -- if only the interviewer would let you.  Slower nodding, on the other hand, emphasizes interest, shows that you are validating the comments of your interviewer, and subtly encourages him to continue.  Tilting the head slightly, when combined with eye contact and a natural smile, demonstrates friendliness and approachability.  The tilt should be momentary and not exaggerated, almost like a bob of the head to one side. (Do not overuse this technique.)

Your smile is one of the most powerful positive body signals in your arsenal.  Everybody looks better when they smile. Offer an unforced, confident smile as frequently as opportunity and circumstances dictate.  Avoid at all costs the technique that some applicants use: grinning idiotically for the length of the interview, no matter what.  This will only communicate that you are either insincere or not quite on the right track.

It's worth remembering that the mouth provides a seemingly limitless supply of opportunities to convey weakness.  This may be done by touching the mouth frequently (and typically, unconsciously); "faking" a cough when confused with a difficult question; and/or gnawing on one's lips absentmindedly.  Employing any of these "insincerity signs" when you are asked about say, why you lost your last job, will confirm or instill suspicions about your honestly and effectiveness.


The Hands

As we have seen, a confident and positive handshake breaks the ice and gets the interview moving in the right direction. Proper use of the hands throughout the rest of the interview will help to convey an above-board, "nothing-to-hide" message.

Watch out for hands and fingers that take on a life of their own, fidgeting with objects such as pens, paper, or your hair. Pen tapping or drumming of fingers is interpreted as the action of an impatient person; this is an example of an otherwise trivial habit that can take on immense significance in an interview situation. (Rarely will an interviewer ask you to stop doing something annoying; instead, he'll simply make a mental note that you are an annoying person, and congratulate himself for picking this up before making the mistake of hiring you.) Don't crack your knuckles!!!


The Feet

Some foot signals can have negative connotations. Women and men wearing slip-on shoes should beware of dangling the loose shoe from the toes; this can be quite distracting and, as it is a gesture often used to signal physical attraction, it has no place in a job interview.


The Seven Signals for Success

So far we have focused primarily on the pitfalls to avoid; but what messages should be sent, and how? Here are seven general suggestions on good body language for the interview.
  1. Walk slowly, deliberately, and tall upon entering the room.
  2. On greeting the interviewer, give (and, hopefully, receive) a friendly "eyebrow flash": that brief, slight raising of the brows that calls attention to the face, encourages eye contact, and (when accompanied by a natural smile) sends the strong positive signal that the interview has gotten off to a good start.
  3. Use mirroring techniques. In other words, make an effort -- subtly! -- to reproduce the positive signals your interviewer sends. (Of course, you should never mirror negative body signals.) Say the interviewer leans forward to make a point; a few moments later, you lean forward slightly in order to hear better. Say the interviewer leans back and laughs; you "laugh beneath" the interviewer's laughter, taking care not to overwhelm your interviewer by using an inappropriate volume level. This technique may seem contrived at first, but you will learn that it is far from that, if only you experiment a little.
  4. Maintain a naturally alert head position; keep your head up and your eyes front at all times.
  5. Remember to avert your gaze from time to time so as to avoid the impression that you are staring; when you do so, look confidently and calmly to the right or left; never look down.
  6. Do not hurry any movement.
  7. Relax with every breath.