Frequently Asked Questions

Key

Using a library in this day and age is not easy. Check here for the answers to frequently asked questions about the library and doing research. More detailed library guides to specific topics and search tools are also available.

If you can't find what you're looking for here or on the rest of the library web site, you can reach us through the Ask a Librarian service, which features a variety of contact methods.

Where is the library?

The Golda Meir Library is on the UW-Milwaukee campus. The UWM Getting to Campus page has driving directions, and you can obtain customized driving directions via Google Maps. A campus map highlighting the library is also available. The library is located at:

2311 East Hartford Ave.
Milwaukee, WI 53211

See the Contact Information page for a listing of library phone numbers and e-mail addresses.

The UWM Libraries consist of several libraries and departments. All UWM Libraries, departments and collections are housed within the Golda Meir Library building. See the Building Information and Floorplans page for more information on the library building.

Library

When is the library open?

Library hours change for each part of the academic year, e.g. fall semester, UWinteriM. Check the current Library Hours before coming to the library or call (414) 229-5868 for a recording.

The library is open for studying and checking out books during the main entrance hours. Special areas of the library have different hours. If you need help or materials from a special area (such as Music or Archives), check the Library Service Point Schedule Hours.

Who may use the library?

The library building, its collections, and research computers are open to the general public. A UWM ID is required to use the campus computer lab, and to check out materials. Community members (who are patrons of a Library Council member library) may check out materials by obtaining an INFOPASS at their library. Anyone may also join the Friends of the Library, which includes circulation privileges with membership. Additionally, materials may be requested via your local library's interlibrary loan service.

Can I take a tour of the library?

Yes, building tours are available. The current month's schedule is posted on the Library Tours and Workshops page.

Additionally, a Virtual Tour of the UWM Libraries is available.

Where can I do research in the library? Where do I check out books?

There are two entrances to the library [See Building Information and Floorplans]. The west wing entrance provides access to the Circulation Desk (where you check out books) and the Research and Instructional Support Area (where you go for help and to use the library computers for research), as well as most of the rest of the library.

The east wing entrance provides access to only the first floor, east wing, where the Reserve area and one of the Instruction Rooms are located. (You'll probably meet in the Instruction Room, E159, if your class visits the library.)

Graduation Cap

I'm supposed to find "scholarly journals." What are those?

A scholarly journal is a journal that contains scholarly articles, of course!

Scholarly journals, also called peer-reviewed, academic, or refereed journals, are different than popular publications such as magazines and newspapers. There is no single defining characteristic of a scholarly journal. In general, a scholarly journal article often:

You can often tell if a journal is scholarly by its title. An example of a scholarly journal is The American Journal of Sports Medicine -- compared to the popular magazine Sports Illustrated.

The library database Ulrichsweb.com may be used to determine if a periodical is refereed. Many other library databases, such as Academic Search, index scholarly journals and allow you to limit your search results to only scholarly articles.

For more help, use our Finding Articles tutorial, or Ask a Librarian for help in identifying scholarly journals.

My professor said "don't use the Web." Why?

Non-library materials found on the "public Web" (such as through a search engine like Google) are on average of lesser quality than what the library has to offer. Also, the majority of scholarly research is still only available in print, and it is important for students to become familiar with library research methods for locating printed items.

A growing percentage of the best sources of information are available as online library materials. Many library materials are available online, including catalogs, article databases, and electronic journals. For example, The Boston Globe articles can be retrieved from the LexisNexis database; articles from the journal American Historical Review are available through an e-journal subscription; and many ERIC Documents can be obtained from the online ERIC Database.

When evaluating items, library materials available via the Internet should not be distinguished from library materials available in print or on microform. Library staff may not assist you with requests for printed materials when their identical contents are available online. For example, interlibrary loan orders for journal articles which the library has electronic access to will not be honored.

It is important, however, to distinguish between online library resources and general websites. For help evaluating websites, see How do I know if a web source is reliable?, or use our Using the Web tutorial.

What are "primary sources"?

Primary sources are historical records. This is in contrast to secondary sources, which are retrospective accounts. For example, The Declaration of Independence is a primary source, while a biography of Thomas Jefferson is a secondary source. Primary, Secondary, and Tertiary Sources provides a more exhaustive analysis.

Ask a Librarian for help identifying and locating primary sources.

What does it mean if a reading is on reserve? How do I access reserve materials?

Reserve items are materials set aside by professors for students to use in their classes. Students can borrow reserve materials for 2 hours at a time to ensure equal access to course materials.

Search for course reserve materials using the Reserve and E-Reserve search. Select your instructor, department, or course number to access lists of items on reserve for your classes. Click on the title of any item on reserve for its call number and circulation status.

There are two types of reserve entries in PantherCat. The first looks like this:

Printed Reserve Record

This is a reading that is available in the Reserve area, on the first floor, east wing of the library, to be checked out for 2 hours. To borrow the material, submit the call number with your student ID at the Reserve Desk.

The second looks like this:

Electronic Reserve Record

This is an electronic reserve reading that is available online. Click on the link to connect to the reading which will be displayed using Adobe Acrobat Reader software.

For more information see Accessing Electronic Reserve Documents in the Campus Computer Labs and Accessing Electronic Reserve Documents from Off Campus Computers, or Ask a Librarian.

Owl

How do I know which kinds of sources to use?

The type of source you use often depends on the type of information you need. A factual-type question might be best answered by a reference book, such as an encyclopedia or almanac. In contrast, a large research project might require using online article databases to find scholarly journal articles. General collection books on a specific topic may aid in synthesizing material and add context to a subject. Web resources are useful for finding current news information, while print sources may be better for more stable or historical topics. When researching, select a variety of sources to ensure different viewpoints on a topic.

How do I know if a web source is reliable?

Web sources located through a library web site are usually dependable. Information gathered on the Internet, without affiliation with a library or other organization, may not be as controlled, comprehensive, or permanent. However this does not mean you should discount the valuable sources that may be found on the Web.

If you do search the Internet, keep a critical eye on the kinds of sites you are retrieving. See the tutorials Internet Detective and Evaluating Information on the Web for more points to help you evaluate the quality of information on the Web. Evaluation criteria is based on a series of checklists, however in general it is best to apply a holistic approach to thinking critically about each source you use.

See the Online Reference page for a list of starting points for doing research on the Internet. My professor said "don't use the Web." Why? also contains more information on assignments which focus on printed library resources.

What is plagiarism?

Plagiarism is presenting another person's words or ideas as your own. In academic writing, any time you use a work's information or ideas, credit must be given to your source. The only exception to this rule is that commonly known facts do not require attribution.

Plagiarism includes not only the presentation of other's original ideas as your own, but the act of weakly paraphrasing another's writing style and passing it off as your own prose.

Plagiarism is a serious instance of misconduct. Several professional careers have been ruined by the discovery of an act of plagiarism.

As a general rule and whenever in doubt, it is always better to include a citation rather than risk the appearance of plagiarism. Please see the UWM Libraries guide Avoiding Plagiarism for more information.

How do I format a bibliography?

The purpose of a bibliography (also called "references" or "works cited") is to list the resources you used to write your paper. The main criteria for bibliographic entries are that they:

  1. Contain enough information for readers to locate the materials.
  2. Are presented in a consistent format.

A typical entry in a bibliography, in this case for a journal article, looks like this:

Bergmann, G., & Spence, K. (1944). The logic of psychophysical measurement. The Psychological Review, 51, 1-24.

When citing materials from the Internet it is important to include both the address and the date it was accessed in case it has since disappeared, moved, or been substantially altered. A citation for an online resource looks like this:

Cable News Network. (2003, June 13). Oscar winner Gregory Peck dies at 87. Retrieved June 21, 2003, from <http://www.cnn.com/2003/SHOWBIZ/Movies/06/12/obit.peck/>.

Library materials obtained from online full-text databases do not need to be cited as websites -- they should be cited as a journal article, book chapter, etc.

For more information on citation styles, including samples, please see the UWM Libraries guide What citation style should I use?

RefWorks and EndNote Web may also be used to manage and format citations.

For in depth writing help, visit the UWM Writing Center.

Searching

What is a keyword?

A keyword is a word or phrase that describes the main concepts of a topic. Before you start searching it is a good idea to brainstorm synonyms and combinations of terms. This will increase your chances of finding information on a topic.

For example, if your topic was capital punishment, other keywords might include death penalty, death sentence, execution, etc..

What is Boolean searching and why should I use it?

Boolean searching is a method that allows you to combine multiple concepts within a topic. This is done by using the following connectors: and, or, not. And is most frequently used to narrow a topic, e.g., 'death penalty' AND race would retrieve all items pertaining to both topics and no items pertaining to either topic by itself. Or is used to expand a topic, e.g., 'death penalty' OR race would retrieve all items pertaining to either topic, which means you would retrieve many items about race that don't mention the death penalty and vice versa. Not is used to exclude unwanted topics, e.g., 'death penalty' NOT race would retrieve items only pertaining to the death penalty and would retrieve no items pertaining to both.

Below are some examples of Boolean searches.

Use "and" to narrow the topic.
Sports and Women
Sports and Women

Use "or" to expand the topic.
Sports or Women
Sports or Women

Use "not" to exclude, or rule out certain words or concepts.
Sports not Women
Sports not Women

When do I use quotation marks in a search?

Quotation marks should be used around a phrase or concept of two or more words. Doing this ensures that the concept will be searched for as a whole and not picked apart by the search engine. For example, typing death penalty without quotation marks could potentially retrieve all items that mention death, all items that mention penalty, as well as all items about death penalty. This could lead to results that seem to have nothing to do with your topic, e.g. funeral rites in India or penalties in hockey. For best results, use quotes. For example: "death penalty", "death penalty" and race, or "death penalty" and "race relations".

What are subject headings?

Subject headings are a set of controlled vocabulary used to classify materials. Most library catalogs and databases include subject headings (sometimes called descriptors). You can use subject headings to improve the accuracy and efficiency of your searching.

A controlled vocabulary is a restricted set of words used to describe things. The yellow pages, for example, uses a controlled vocabulary to help you find listings (i.e., doctors, physicians, and medical practitioners are all listed under the same heading, allowing you to more easily find all of them together).

Likewise, book records in the library catalog have subject headings that describe the key topics of the books. Real subject headings include:

Finding subject headings that match your topic is a good way of locating library materials. See the library guide Using Subject Headings in PantherCat for an introduction to finding and searching with subject headings in the library catalog.

Books

How do I find books?

To find books and other resources such as videos, maps, and music recordings in the UWM Libraries' collections, search PantherCat, the online catalog. You can search for a specific book by title or author. Use the keyword search if you are looking for books on a specific topic. For more information, check the Guide to Searching PantherCat, use the Help pages available in PantherCat, or see the Using PantherCat tutorial.

As you identify titles of interest, examine each book's record for location, call number, and status:

Catalog Record

Electronic book information is available on the Electronic Books page.

Does the library have books for UWM courses?

Usually not.

Library collections do not in general overlap with what is available in the UWM Bookstore. Our collection development budget could not withstand ordering dozens of copies of books every few years (as new editions are released) for each UWM class.

You may search the library catalog using these instructions to check if the library has any book title. UW System Borrowing may also be used to obtain course books, however the Interlibrary Loan Office does not provide textbooks that are required for classes.

Course materials are occasionally placed on reserve by instructors. Select the Reserve and Electronic Reserve link on the homepage to search for these items.

You can see which books are required for classes online, via the bookstore's textbooks information. The library also provides links to several online booksellers, which may be used to search for the best price for course books.

It is the responsibility of students to acquire textbooks required for courses. You can discuss your options with your instructor.

What are call numbers and what do they mean?

In order to locate a book, or any item, in the UWM Libraries, you need to know its call number. What is a call number? Here is an example:

Library materials are shelved in order by call number. For example, all the items with call numbers beginning "BF" will be together. These letters represent a subject area, in this case, Psychology. This system of arranging materials is called the Library of Congress classification system.

Within a broad subject area, books will be in numerical order using the number following the first letter or letters. For example, a book with the call number BF5153 will be shelved far after a book with the call number BF578, since 5153 is much greater than 578. Once you find the location of BF5153, several books may have call numbers beginning "BF5153..." These books will be in order according to the letters and numbers after BF5153. For example all these books will come before our book, BF5153 .V58 1994:

To find call numbers for library materials, search PantherCat, the UWM Libraries' online catalog. You can search PantherCat to find a specific book or journal, like The Grapes of Wrath or Journal of Literary Criticism, or search to find books about a topic like computer programming. When using PantherCat, you can click on "Help" at any time to access online help screens. You can also come to the Information Desk, first floor West wing, or call [414] 229-4659 during scheduled hours and a librarian will help you.

Help! I can't find this book or journal on the shelf.

Double-check the location, call number, and status in the online catalog (see above). Additionally there are sorting rooms on each floor and nearby book trucks holding titles waiting to be re-shelved.

If the item is labeled "In Process" you should fill out the In Process / On Order Book Request form. If you still cannot locate the item, check the Trace A Missing Item page for further instructions. If the book is truly lost, it is often quicker to request the item from another library. See How do I find materials the UWM libraries do not own? for help with this process.

How do I check out books?

Your UWM ID is also your library card. For most library materials, take the item to the Circulation Desk in the main lobby of the west wing with your ID card. For items from special areas, such as the Music and Curriculum Libraries, take the item to the service window in that particular area.

Some library materials cannot be checked out. See the library Circulation Policies for more information.

How do I renew books?

To renew a book, you can log in to your library personal record via PantherCat, the online library catalog. From there you can view your library fines (if any), see what books you have checked out with their due dates, and renew materials. See the PantherCat help pages for full instructions on renewing materials online.

Arrows

What is an article database?

An article database is an online tool that allows you to search within a group of journals for articles on a particular topic. There are many different databases to choose from, and each individual database covers only a certain type and number of journals. For some subject areas, a print index in book form may be the better choice. If you are unsure where to begin, a reference librarian can always help you select an article database or print index for your topic.

Searching in databases will result in a list of citations (see below), which include the information needed to locate the articles in print journals, magazines, and newspapers.

How do I find articles? How do I know which databases to use?

To find an article on a topic, you must first conduct a search in a database.

To select a begin at the UWM Libraries homepage:

For help searching databases, see the Finding Articles tutorial.

Searching article databases will result in a list of citations, which provides the information needed to locate articles in print journals, magazines, and newspapers. In addition to citations and abstracts, some databases also provide full-text of articles, which you can view online, print, or e-mail. Some databases, such as Ethnic NewsWatch, GenderWatch, JSTOR, and Project Muse, have complete full-text for all articles. However, most databases have only partial full-text coverage, which means full-text is available for selected journals only. Still other databases provide only citations or citations with abstracts and no full-text coverage at all.

If an article is not available online, you must follow the Find It! link or search PantherCat (the online catalog) to determine if the library owns the journal in which the article is published. See getting full text for more information.

How do I search for citations to a known item?

Citation databases (also called citation indexes) allow you to search forward in time from a known item to more recent publications which cite it. They are useful for determining the popularity and impact of specific works, and locating more recent publications on similar topics.

Citation databases of scholarly publications include Web of Knowledge, Google Scholar, NASA's Astrophysics Data System, citebase, Citations in Economics, and CiteSeer.

Many library databases include a cited reference search option; the library guide Research Databases for Cited Reference Searching lists more databases.

Journal

I found an article in a database and it doesn't have full-text. How do I get it?

Many database records have a Find It! for tracking down the full article. See Find It! Help for more information.

If you have a list of article citations (references to articles that you retrieved from an index, bibliography, or online database) or if you want to browse a journal, you need to check PantherCat, the online catalog, to see if the libraries have the journal in print format (see also the e-journals question below).

Where are the journals located?

To search for a journal title, start with the Citation Linker. This service checks our online and print holdings for journal availibility.

Many e-journals are also accessible through the Electronic Journals list. If a particular journal is not listed in the online catalog, check the list (available on the library homepage and also linked within PantherCat) to determine whether the title and year is available full-text in an electronic database.

Print journals are arranged by call number in the general collection (stacks), unless otherwise indicated on the location line or notes field in the catalog record. Latest issues of journals (usually the last year or so) will be located in the Current Periodicals Room, lower level, west wing, with some exceptions: there are some education-oriented journals in the Curriculum Library and all of the music titles are in the Music Library - both on the second floor, east wing. You should always check the location in PantherCat to see where print journal issues are located.

To search within a journal, you can also look up individual journal titles using Citation Linker or in Ulrichsweb.com, which lists where titles are indexed.

What is an e-journal?

An electronic journal provides full-text access to articles online. Dates of coverage will depend on the journal and the our subscription rights. The Electronic Journals list includes journals to which the libraries have a direct online subscription and full-text journals that are included in databases.

The Citation Linker and Find It! buttons in some databases may also be used to locate materials. It is the most up-to-date, accurate and comprehensive finding tool for searching journal titles. See Find It! Help for more information.

What do I do with an abbreviated journal title?

Many library materials abbreviate journal titles (e.g., "J Phys Chem" instead of "The Journal of Physical Chemistry"). This is done to conserve the size of database fields and save on printing ink. The library catalog and e-journals list cannot be used to search for titles based on their abbreviations; if you have a citation with a journal abbreviation, you must first find the full name of the journal.

The UWM Libraries Citation Linker may be used to look up several title abbreviations.

The reference book "Periodical Title Abbreviations" (kept at the RIS Information Desk) may also be used to look up the full names of journals. Online name databases such as jake, the ISI Journal Title Abbreviations, and the Medline Journals Database are also useful. See Selected Sources for Decoding Periodical and Journal Abbreviations for more titles.

Computer

Can I do my research from my computer at home?

Yes, however you should be aware that many library materials only exist in print. The best place to begin accessing online library sources is through the UWM Libraries Homepage.

The Library provides an easy way to access online resources from off-campus. UWM students, staff and faculty with Internet access can connect to most of the Library's subscription databases and electronic journals from home (a few titles are licensed for on-campus or in-library use only) by using the links on the library homepage.

If you have a computer and Internet access, you can search the library catalog (PantherCat) and view information on the libraries' web pages. In order to access most databases to articles and electronic journals, you will be prompted to log in using your ePanther ID and password. On the Databases A-Z page, the Free Access icon indicates that a resource is not restricted, and, therefore, can be accessed by anyone from anywhere.

If you are using a commercial Internet Service Provider, such as America Online or RoadRunner, upon connecting to a library subscription, you will be directed to a login screen.

Signing in requires that your browser accept cookies. (See How to Enable Cookies if you need to restore this setting.) You may experience connection problems if you are behind a firewall that blocks certain Web access or are using a nonstandard or obsolete Web browser. For more information on the this remote authentication service, please contact the Automation Department or Ask a Librarian.

See also the Off Campus URL Generator.

Note: The online library catalog, Databases A-Z page, and electronic journals list can be accessed by the general public via the links on the Library Home Page. In order to connect to subscription titles, however, you will need to use the links above (unless you are already at a campus or organization that pays vendors for access).

How do I connect from off-campus?

Although you need to come in to the library to use our printed collections, many electronic resources, including the library catalog, databases, and e-journals, can be accessed anywhere on campus. UWM students, staff, and faculty can also sign in to use these services from home.

The UWM Libraries provide off-campus access to most of the libraries' electronic databases and online reference sources. Off-campus access to most resources is restricted to UWM students, faculty, and staff with valid UWM ID numbers due to copyright restrictions, software licenses, and other agreements. Unrestricted access to the online research resources is available in the Golda Meir library building (Research and Instructional Support Area, first floor, west wing), in the campus computer labs, offices, and dorms via the campus network. However, some resources cannot be accessed remotely and are only available in the Research and Instructional Support Area.

UWM students, faculty and staff have two options for remote access:

Globe

What computers are available in the library?

There are 45 Internet-ready computers available to the general public in the Research and Instruction Support area on the first floor, west wing of the library. Several other catalog lookup stations and research terminals are placed throughout the library. The American Geographical Society Library, for example, has machines with GIS software available for use, and the Current Periodicals and Microforms computers are equipped with film and flatbed scanners.

Computers in the Research and Instruction Support area include a Web browser and Microsoft Office software. They allow you to save and open files to floppy disks, writeable CDs, and USB flash drives.

Library workstations are primarily to be used for library-related reference and research purposes only. Those with an ePanther account can use the campus computing lab on the second floor, east wing of the library.

The UWM University Informaiton Technology Services (UITS) Department administers the campus computer labs, including the one in the library building.

Scanners are available in the computer lab and Current Periodicals area.

Can I use my laptop in the library?

Yes. In the Golda Meir Library building, there are tables and outlets for laptop computers in the lower level hallway (the area that connects the East and West wings). UWM-affiliated users with an ePanther ID can also use the Ethernet jacks in the same area to connect to the Internet. The first time you use a computer on campus, follow the instructions below:

  1. Set your computer to get it's IP address from a DHCP server.
  2. Open a Web browser. You should automatically be sent to a registration page. Enter your ePanther ID and password to register your hardware with our campus network.
  3. After completing the registration process, turn off the laptop, wait 30 seconds, and turn it back on. You should now have normal Internet access on any of the public Ethernet jacks on campus.

Other public jacks on campus are available in the EMS building, Bolton Hall (2nd floor outside the computer lab) and the Union (Terrace Cafe, study rooms, and food court areas).

Is wireless Internet access available in the library?

Yes, wireless access is available in most public areas of the library building. The exact locations are:

You must register with your ePanther ID to access hotspots. For more information, see PROWLnet.

The UWM campus currently has no wireless access areas to the general public. The City of Milwaukee provides free wireless connections at some of its parks. See Milwaukee Free WiFi Network User Instructions for more information.

What's this I hear about laptop checkouts?

50 wireless laptop computers are now available for checkout by current UWM students with active UWM IDs. Laptops are available from the Multimedia Library, located on the first floor, East Wing. For more information, see UWM Libraries Wireless Laptop Program page.

Are there printers in the library?

There are 3 computer printers available to the general public in the Research and Instruction Support area on the first floor, west wing of the library. Printers are also available for UWM people in the computer lab on the second floor, east wing of the library.

The cost of printing is $.06 per double-sided page. For more information about PantherPrint see www.pantherprint.uwm.edu.

Anyone wishing to print in the library must use a copy card. These cards can be purchased for $1.00 from vending machines in the lobbies of the east and west wings of the library. University departments may also order copy cards through UITS Print & Copy Services.

There is no color printer in the library. However a color printer ($.50 per page) and a 36-inch-wide color plotter ($0.50 per running inch) are available in the Mitchell 353 campus computer lab. Another color printer is in the Lubar N234 lab.

What software does the library offer?

Several software programs are available for use on the computers in the campus computing lab, located on the second floor, East Wing of the library. A complete list of these programs is available on the Campus Computer Labs page.

Copies of the UITS Student Resource CD -- which contains a variety of free software plus a free dial-up connection to the Internet -- are available at all Campus Computer Labs (including the library lab on the second floor, east wing), Reserve Services (library first floor, east wing), and the Information Desk (library first floor, west wing).

Several programs may also be downloaded freely online, including Acrobat Reader, Firefox, and Spybot. Google Pack features other free titles. Additional software may be ordered via the Student Software Discounts program offered by UITS.

For information on using EndNote, see the Power Tools page.

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Are there photocopiers in the library?

Yes, copiers are spread thoughout the building. Copies cost $.15 a page.

Color copiers are available in the Reserve Room (1st floor East), the Reference and Instructional Support Room (1st floor West), and in the Current Periodicals Room (lower level West). Color copies cost $.35 a page.

Anyone wishing to print or make photocopies in the library must use a copy card. These cards can be purchased for $1.00 from vending machines in the lobbies of the east and west wings of the library. University departments may also order copy cards through I&MT Print & Copy Services.

Additionally, scanners are available in the library (more information).

How do I find materials the UWM libraries do not own?

If the book is owned by the UWM Libraries but is checked out, use the "Recall Request" form available in PantherCat (more information).

When the UWM Libraries do not own an item that you are looking for:

See the Options for Obtaining Library Materials page for a more detailed list of available services.

How do I make a purchasing suggestion?

If you would like to recommend a material to be purchased, complete the UWM Libraries Purchase Recommendation Form, located on the UWM Libraries Services at a Glance page. If you are requesting a serial subscription instead of a book, a form requesting more detail on why the serial is needed will be sent to you. That form may be returned to the library via campus mail. New journals are not routinely ordered on request.

Can I donate books?

The Libraries welcome gifts of books and journals. Donations are retained at the Libraries' discretion. Donations may be tax deductible. For more information, see our Gifts-in-Kind information page.

Are there any special services available for people with disabilities?

Yes, please refer to the Directory of Library Services or Facilities for Library Users with Disabilities for a listing.

I have a question about the building facilities.

The Facilities Management department handles carrel assignments, the conference center, lockers, and lost and found. See their webpages for more information.

Computer

Where do I go for help in the library?

For help with using the library computers and finding library materials for your assignments, come to the Information Desk on the first floor of the west wing.

During scheduled hours, librarians are at the Information Desk to help you learn about the library. Shorter questions can be answered over the phone (414-229-4659) or via e-mail through Ask a Librarian. For help with checking out or returning books, or questions about fines, contact the Circulation Desk in person or send an e-mail to libcirc@uwm.edu. Special areas such as the Music Library or Current Periodicals can help you with materials in that specific area. See the Libraries and Departments page for a list of divisions within the library.

How do I get help with research?

Subject Pages
The Databases by Subject page contains several dozen subject categories (e.g. Business & Economics, Language, Literature & Communication, etc.). Click on a subject category to view a list of recommended resources, including print indexes, online databases, and selected web sites. A list of related library guides will also be shown.
Information Desk
The Information Desk is staffed by librarians and graduate assistants [hours]. Desk hours change when classes are not in session. The Information Desk is located on the first floor, west wing in the Research and Instructional Support Area. Librarians can suggest strategies & methodologies for your question or topic - saving you time; teach you how to use the online catalog & electronic databases; help you connect to sources on the Internet; suggest appropriate resources & collections; refer you to other libraries, individuals, or associations. For brief, factual questions, you may phone the Information Desk at (414) 229-4659 during regularly scheduled Information Desk hours.
Ask a Librarian
Librarians and graduate assistants will attempt to answer up to three, brief factual questions submitted within each e-mail. This service is for students, faculty and staff of the University of Wisconsin-Milwaukee. If you are not affiliated with the University of Wisconsin-Milwaukee, we can reply to a question only if it concerns UWM or some resource unique to the UWM Libraries. Ask a Librarian also includes a live chat service.
Walk-in Workshops
Each month, the Research and Instructional Support Department offers a variety of walk-in sessions. These sessions are open to students, staff, faculty, and community users. They are free and require no registration. The workshops are held in room E159 in the east wing of the library and last approximately 60 minutes. Workshops include hands-on training. Topics include PantherCat online catalog, how to find journal articles, and how to do research using the Internet. Occasionally, there are subject-specific workshops addressing topics such as how to find resources for medicine, nursing & allied health, or how to find company information. Often the schedule includes several walking tours of the UWM Libraries. These tours last about 60 minutes and meet in the main (west wing) lobby of the Golda Meir Library building.
Research Consultation
Research Consultation is an individualized reference service for students, staff and faculty of UWM who are working on a thesis, dissertation, or new line of research or instruction and need more in-depth help with library resources. To make an appointment, stop in or call the Information Desk at [414] 229-4659 or fill out an online request form.

What does this library term mean?

See the Online Dictionary of Library and Information Science for a definition, or ask a librarian.