Frequently Asked Questions
Getting Help

Computer

Where do I go for help in the library?

For help with using the library computers and finding library materials for your assignments, come to the Information Desk on the first floor of the west wing.

During scheduled hours, librarians are at the Information Desk to help you learn about the library. Shorter questions can be answered over the phone (414-229-4659) or via e-mail through Ask a Librarian. For help with checking out or returning books, or questions about fines, contact the Circulation Desk in person or send an e-mail to libcirc@uwm.edu. Special areas such as the Music Library or Current Periodicals can help you with materials in that specific area. See the Libraries and Departments page for a list of divisions within the library.

How do I get help with research?

Subject Pages
The Databases by Subject page contains several dozen subject categories (e.g. Business & Economics, Language, Literature & Communication, etc.). Click on a subject category to view a list of recommended resources, including print indexes, online databases, and selected web sites. A list of related library guides will also be shown.
Information Desk
The Information Desk is staffed by librarians and graduate assistants [hours]. Desk hours change when classes are not in session. The Information Desk is located on the first floor, west wing in the Research and Instructional Support Area. Librarians can suggest strategies & methodologies for your question or topic - saving you time; teach you how to use the online catalog & electronic databases; help you connect to sources on the Internet; suggest appropriate resources & collections; refer you to other libraries, individuals, or associations. For brief, factual questions, you may phone the Information Desk at (414) 229-4659 during regularly scheduled Information Desk hours.
Ask a Librarian
Librarians and graduate assistants will attempt to answer up to three, brief factual questions submitted within each e-mail. This service is for students, faculty and staff of the University of Wisconsin-Milwaukee. If you are not affiliated with the University of Wisconsin-Milwaukee, we can reply to a question only if it concerns UWM or some resource unique to the UWM Libraries. Ask a Librarian also includes a live chat service.
Walk-in Workshops
Each month, the Research and Instructional Support Department offers a variety of walk-in sessions. These sessions are open to students, staff, faculty, and community users. They are free and require no registration. The workshops are held in room E159 in the east wing of the library and last approximately 60 minutes. Workshops include hands-on training. Topics include PantherCat online catalog, how to find journal articles, and how to do research using the Internet. Occasionally, there are subject-specific workshops addressing topics such as how to find resources for medicine, nursing & allied health, or how to find company information. Often the schedule includes several walking tours of the UWM Libraries. These tours last about 60 minutes and meet in the main (west wing) lobby of the Golda Meir Library building.
Research Consultation
Research Consultation is an individualized reference service for students, staff and faculty of UWM who are working on a thesis, dissertation, or new line of research or instruction and need more in-depth help with library resources. To make an appointment, stop in or call the Information Desk at [414] 229-4659 or fill out an online request form.

What does this library term mean?

See the Online Dictionary of Library and Information Science for a definition, or ask a librarian.

Question #12

What help services are available at UWM Libraries?

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