Pre-Conference Workshop

Help Desk Institute's Help Desk Analyst Boot Camp Training

June 22 & 23 9:00am-3:00pm
Registration Deadline June 7

Today's support centers strive towards a vision of service excellence combined with mastery of the tools, techniques, and skills necessary to deliver support levels that impacts customer retention, revenue generation, and operational efficiencies. HDI's Boot Camp delivers the Help Desk Analyst (HDA) Certification Training materials to fully engage and educate support professionals to achieve your organization's vision of success.

WHAT IS HDI?

Help Desk Institute (HDI) is the world's largest institute for support professionals. HDI leads and promotes help desk professionals with valuable information, member collaboration and creates standard, recognized certification and training programs.

For more information about HDI, please visit their website at: http://www.thinkhdi.com

WHAT IS HDA?

The Help Desk Analyst (HDA) certification is one of the certifications offered by HDI. HDA certification program provides help desk analysts with the tools, techniques and skills to achieve success, further career opportunities and empower analysts to create a positive support environment for your customers.

WHO SHOULD ATTEND

The Boot Camp is for all staff in the help desk and support center environment who are dedicated to providing outstanding levels of customer support, and is recommended for front-line support center representatives and managers who want to develop the framework knowledge of help desk and support center operations. This course contains all content necessary to successfully pass the HDI HDA Certification Test.

WHAT WILL I LEARN?

Over the two day session, you will learn:

  • Commonly used support methods
  • Role of help desk in asset management
  • Implementation of changes in the customer service environment
  • Basic tools and technologies in the help desk industry
  • Basic anatomy of computers, networks and system administration
  • Best methods for problem solving

WHAT ARE YOU WAITING FOR?

This course contains all the necessary information to prepare for the HDA certification exam. Each student will receive a manual as well as gain knowledge through discussions and activities.

COURSE INFORMATION

We are offering the HDA Boot Camp two days prior to the STS Conference: June 22 & 23, 9:00am-3:00pm. Registrations must be received by June 7. Classes will be held in the UWM Union, room E250. Maps of the UWM campus are located here.

The cost per participant is $460. This fee does not include the cost of the HDA exam, participants must make their own arrangements to take the exam, please see the HDI web site for more details.

Register Now!

For more information about the HDA Boot Camp, send an email to sc@uwm.edu
or call the Shortcourse Hotline at (414) 229-5395.

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