The STS model, nationally
recognized, is staffed and managed entirely by students. STS delivers
technology-based services to both the campus community as well as other
educational institutions. Real work experience, combined with training,
empowers STS employees to provide quality service and support while helping
to solve chronic IT staffing challenges.
You will leave this
conference with a resourceful approach to successfully address demand
for technology services at your institution.
STS is a highly
organized student workforce that delivers quality technology services
to the UW-Milwaukee campus community. To supplement their classroom education,
we seek to empower our student employees through professional development
and technical on-the-job training. By participating in the STS program,
students - regardless of academic major - are empowered with the technical
and professional skills required to successfully perform their work at
STS today and in the technology workforce of tomorrow.
Using students to
deliver university technology services is an innovative approach to address
the increasing demand for technology services at universities. The novelty
of student technology services lies in preparing students for the workforce.
In a student managed technology program, student - regardless of academic
major - are trained with the technical and professional skills to perform
their everyday job and to seamlessly enter the workforce of tomorrow.
This conference will share an organizational model that can be replicated
at your institution of higher education.
Help Desk Institute's Help Desk Analyst Boot
Camp Training
Today's support centers strive towards a vision of service excellence
combined with mastery of the tools, techniques, and skills necessary to
deliver support levels that impacts customer retention, revenue generation,
and operational efficiencies. HDI's Boot Camp delivers the Help Desk Analyst
(HDA) Certification Training materials to fully engage and educate support
professionals to achieve your organization's vision of success.
Learn more.
