Develop and Adopt Systematic and Institutionalized Processes
- Document existing policies, procedures and practices.
- Implement business resumption planning.
- Maximize use of technology, including fully leveraging the capabilities of enterprise systems.
- Increase awareness and communication of process.
- Incorporate consideration of stakeholder concerns in development of process.
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Enhance the Human Resource
- Improve personnel practices in order to hire and retain the highest quality personnel possible.
- Promote professional development, which should include training on technology, substantive/professional training on the job, and training on core values.
- Improve workplace safety.
- Enhance employee morale.
- Adopt professional practices.
- Communicate Division standards to employees.
- Strive for more diversity among employees.
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Provide Exemplary Service
- Develop and implement measures of client/customer satisfaction, including but not limited to surveys.
- Adopt division-wide "best practices" in client/customer service, and train employees on these.
- Define the "client" and "customer" broadly; that is, adopt an open attitude about who the client/customer is.
- Adopt a problem-solving orientation that works to identify options for resolving concerns or issues.
- Avoid missed opportunities to provide service.
- Treat all people who come into contact with the division with dignity and respect.
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Manage Budget and Finances Responsibly
- Ensure fiscal integrity and transparency of the campus budget process.
- Create a fiscally stable environment and plan for the future, including unexpected needs.
- Strive for an appropriate balance between providing services efficiently, economically and in compliance with the rules.
- Work for change in the regulatory environment where this will improve services.
- Increase individual responsibility for finances.
- Spend the Division's funds judiciously, in a way that maximizes resources and meets stakeholders' needs, and with a focus on the overall priorities and mission of the campus.
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Improve and Enhance the Physical Environment
- Use natural resources responsibly.
- Improve the campus aesthetically.
- Create more opportunities to meet space needs.
- Achieve high standards of maintenance.
- Create a safe, secure and accessible environment for students, faculty, staff and visitors.
- Be a responsible member of the neighborhood.
- Increase campus vibrancy and inclusiveness, providing for diverse interactions and opportunities.
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