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Module 7: E-Commerce |
Author: Eldridge Sneed mselle@csd.uwm.edu
| Introduction to E-Commerce |
| In 1998 17.7 million Americans shopped
online (Economist, 1999). According to Traci Gere, analyst for the New York Times Magazine
"E-commerce services are the silver bullet that will enable companies to take
advantage of the true business opportunities on the web"(Gere, November1999).
"According to a new Deloitte & Touche Consulting Group study, the electronic
commerce market is poised to experience 300% overall growth in the next two years"
(this sounds like a conservative estimate to me) Whyte, G. (1999). DEFINITION According to the National telecommunications and Information Association (NTA) e-commerce is the use of any electronic technology in any aspect of commercial activity. (Steinfield, 1999) "The Electronic Commerce Resource Center takes such a view, defining electronic commerce as a broad term describing business activities associated with technical data that are conducted electronically using a National Information System (NII)(Steinfield, 1999). CONCEPT Electronic commerce (e-Commerce) allows people to exchange goods and services immediately with no barriers of time or distance. E-commerce is an "Interconnected marketplace facilitating the exchange of a wide variety of products and services". The Internet virtual stores allow online access to customers so that they are able buy almost anything 24 hours a day. E-commerce Functions: 7 Bring products to market, (e.g. Research and Development) Currently the following items for sale or purchase are available online: stock quotes, payroll service, money saving tips, industrial product updates, investment planning strategies, gambling sites, personal marketing firms, estate planning, loans, business news, insurance quotes, educational offerings, jobs opportunities, and consulting sources. E.g. typical E-Commerce Sites: About.COM includes details on the requirements for an online store, how to accept online payment, shipping and order obligations, and customer service as well as marketing and promotional ideas (Whyte, 1999). Go to for an exciting look at "The e-Commerce Guidebook" for those wishing to learn how to conduct business on the Internet. http://www.ecommerce.about.com Amazon.COM advertises and sells its products by using banner ads on web pages of other products and services. Banner ads are conveniently located as a site within a site. Buyers simply click on the banner or and order whatever they wish from a host of books or CD's. http://www.amazon.com/ IMPULSESOFTWARE.COM is an online site, which assists you with creation of your own e-commerce portal. The site is equipped with real time credit-card processing capability. http://www.impulsesoftware.com/index/html/ Feeinet.COM that offers one the opportunity to make located at is a free Internet service provider (ISP) for those short of cash. http://www.go.freei.net/www/map.asp USC Annenberg's School for Communication provides a distance learning site for communication and journalism. The distance education alternative is maintained through the University of Southern California (USC). The site provides information on electronic commerce developments as well as updates on laws governing the Internet and information on campus resources, http://www.ascusc.org The Journal of Computer Mediated Communication edited by Margaret McLaughlin and Sheizaf Rafaeli includes informational updates on e-commerce hot issues. The site contains a special introductory issue on electronic commerce. The segment is devoted to an overview of e-commerce and provides insight on some of the issues developing with this specific form of communication. http://www.ascusc.org/jmc/vol1/issue3 |
| E-commerce Issues |
| E-commerce as with any business venture
has it drawbacks. Some of the primary concerns discussed in the article "Digital
Marketplace"(Quarterly, 1998) are those of copyright protection on the Internet,
fraud and theft prevention, pornography, gambling and sovereignty.
REGULATION Presently government is unable to regulate activities in Cyberspace. E-commerce developers, users, and lawmakers alike face issues of copyright protection, fraud and theft prevention. Privacy issues and assurance that the net is not being used for illegal activities are at the top of the legislative list of concerns (O'Neill, 1999).
LEGISLATION "Internet Bills Multiply" (CQ-Weekly, 1999) dicusses proposed legislation and concerns with Internet content(Weekly, 1999). "The increasing numbers of bills aimed at Internet regulation are a clear example of how technology impacts us socially. There have been 77 pieces of legislation introduced in congress that seek to regulate the Internet in some manner" (Weekly, 1999). Other bills introduced in the U.S. represent efforts to regulate commerce conducted over the Internet by setting standards for business conduct (Gruenwald, 1998). Bills that monitor and control access to the large number of pornographic sites available to children on-line are a top priority for review (Gruenwald, 1998). Julia Gruenwald'd "Congress Finds No Easy Answers to the Internet Contorversies on Matters of Censorship, privacy,taxation, and commerce" addresse the matter on Capitol Hill of adrressing regulation without stifling trade incentives. On June 23,1999 congress made an effort to establish new rules of the road. The Internet Senate Commerce Science and Transportation Committee approved a bill (S761) to give reliable merchants a tool to identify shoppers purchasing goods and services online (Gruenwald, 1998) Furthermore the U.S. is not alone in its effort to monitor Internet traffic (O'Neill , 1999). In July 1999 the British Government concerned with their ability to protect consumers instituted a bill on e-commerce. The bill was to establish the framework under which electronic transactions would be protected (O'Neill, 1999).
PRIVACY/SECURITY Matthew Symonds article "Keep it confidential" outlines various methods of security technology for e-business. The focus of the technology is "to ensure that transactions remain private, secure, guaranteed, and timely"(Symonds, 1999). Further discussions of the three main ingredients of Internet security: encryption, authentication of identity, and virtual private networks are included in the article (Symonds, 1999).
CONTROL Digital Value Units: DVU's are the basic units of denomination of electronic money; they may or may not correspond to units of national currency. Kobrin's (1997) paper, titled "Electronic cash and the end of national markets", outlines how e-cash (electronic money): Units or tokens of monetary value that take digital form and are transmitted over electronic networks. Some forms of e-cash are- electronic debit, smart cards, and digital money The module entitled Electronic Commerce and the Banking Industry: the Requirement and Opportunities for New Payment Systems Using the Internet (Crede 1999) explains the development of an effective low value elecronic payment systemt and the implication for expansion of trade and commerce. www.ascusc.org/jcmc/vol1/issue3/crede.html
The article Electronic cash and the end of national markets (Kobrin, 1997)explains why the electronic market may pose problems for central governmental control over the economy and the behavior of the economic actors; they also render borders around national markets and nation-states increasingly permeable or irrelevant (Kobrin 1997). Intermediaries and Cybermediaries: A Continuing role for Mediating Players in the Electronic Market is a critique of the intermediary hypothesis, a discussion of intermediary functions (e.g. product distribution, customer risk management, product distribution, product information dissemination, purchase influence, customer information, producer risk management, transaction economies of scale, integration of consumer and producer needs, gateways, search services, Malls, publishers, virtual reselling, evaluation, auditing) www.ascusc.org/jcmc/vol1/issue3/sarkar.html Sarkar, Butler, and Steinfield discuss agreements in favor of the elimination of intermediaries. Furthermore insight as to how the use of forums, fan clubs, and user groups affect sales (Steinfield, 1999)is offered. The article produced by the Annenberg School at the University of California provides us with a wealth of insight as to how Intermediaries and Cybermediaries play a continuing role in electronic marketplace. www.ascusc.org/jcmc/vol1/issue3/sarkar.html Kobrin (1997)effectively raises the question of what effect does intermediation or the substitution of direct transactions for those that are mediated have on the economy? In other words the "rise of direct buyer to seller or business to business relationships over the Internet whereby the wholesale and resale outlets are no longer a part of the transaction" are increasing daily.
SOVEREIGNTY Other problems that arise with e-commerce are the issues of monetary controls. The emergence of electronic cash and digitally networked global economy allow buyers and sellers to conduct transactions from anywhere in the world regardless of the legal ramifications. For example one may wish to purchase a drug through an online pharmaceutical company in Switzerland. Does one just simply order online in spite of the fact that the drug may be experimental or even banned in the U.S? In Cyberpower and Freedom the author states, "computers have gone from symbolizing our vulnerability to embodying our possibilities and illusions" (Starr, 1997). For example: although Insurance Agents and Attorneys require licensing in the state in which the services are sold increasingly web sites offering these services are being made available to consumers.
CENSORSHIP Juliana Gruenwald says, "congress is becoming increasingly aware of matters of censorship, privacy, taxation, and commerce"(Gruenwald, 1998). The struggle over e-commerce regulation without stifling free trade is a paradox that government presently contends with.
REQUIRED READINGS The articles previewed represent just a few of the many that have been written to question Internet growth and the social implications. "Cyberpower and Freedom" (Starr, 1996) advises us of how personal computers allow us to shop around our government. Starr argues that as technology evolves neither Americans nor others across the globe will be forced to adhere to laws or regulations of the state. The membership that we feel to community, state, or nation becomes a non-issue when shopping in Cyberspace. "There is no denying that the combined force of advanced technology and global markets has undermined the regulatory capacity of government" (Starr, 1996). In "Congress Finds No Easy Answers to Internet Controversy" (Gruenwald, 1998) we are faced with the dilemma over how and what aspects of the Internet regulation should congress be involved? "Lawmakers argue that Congress must establish the ground rules in some areas such as limiting children's access to pornographic sites and expanding gambling via the internet to states where it is currently illegal" (Gruenwald, 1998).
CONCLUSION While geographic location no longer is a problem or a barrier for the goods and services that you desire to purchase, questions have arisen over how decisions made in Washington D.C., will affect those companies in the Silicon Valley. Also the question as to whether or not government should for that matter be involved in the regulation of Internet policy. How does the United States government work with consumers across the globe in circumventing laws from being broken while not impinging on personal freedom? Is the Internet the final frontier for trade? As major companies move their operation onto the web what are the ripple effects of doing so and will others succumb to the pressures of becoming an e-business? |
| Required Readings (if necessary) |
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| Discussion Questions |
| 1. Discuss and summarize some of the
implications and necessary changes necessary in face to face buyer-seller relationships as
a result of e-commerce competition. 2. Speculation and intrigue of bypassing intermediaries or cybermediaries are rapidly becoming more prominent on the web. Discuss the effects of cybermediaries on banking and provide speculation of the effect cybermediaries may possibly have on global trading. 3. What are the competing effects and theory under which an electronic marketplace are likely to prevail? 4. Will the use of Internet Networks strengthen existing organizational trade networks or result in new electronic hierarchies? |
| Assignment(s) |
| Discuss and summarize. The moderator for the week will send a 3-4 four-page paper on the group's position as related to the issues discussed in questions above. The moderator will send the final group summary or position to the course instructor for 245-813. Remember! Only the final summary need be sent. |
| Optional Readings |
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| References |
| Crede, A. (1999). Electronic Commerce
and the Banking Industry: The Requirement and Opportunities for New Payment Systems Using
The Internet [Internet]. Michigan State University [1999,
11/17/99].www.ascusc.org/jcmc/vol1/issue3/crede.html Economist, T. (1999, August 21,1999). Back in the real world: successful offline companies dominate online retailing. The Economist, 352, 13. Gere, T. (November 1999, 06/28/98). The e-Commerce Guidebook, [communication]. About.com. Available: http://www.online-commerce.com/ [1999, November 16, 1999]. Gruenwald, J. (1998). CQ Outlook: Congress finds Easy Answers To Internet Controversy. Congressional Quarterly, 56(February 28, 1998), 237-240. Kobrin, Stephen. J. (1997) Electronic Cash and trhe end of National Markets. Foreign-Policy, 107 (Summer 1997), 65-77. O'Neill, M. (1999, September 27,1999). The e-mail must get through: promote electronic commerce while protecting privacy and curbing crime. New Statesman- (London, -England), 128, xvii. Quarterly, C. (1998, February 28, 1998). Digital Outlook: CQ Outlook. Congressional Quarterly, 56, p.supp 1-24. Starr, P. (1996). Cyberpower and Freedom. the American Prospect, 33(July/August 1997), 6-9. Steinfield, C. (1999). Electronic Commerce: An Introduction to the special issue, [Internet]. Michigan State University [1999, 11/17/99]. Sarkar, M.B., Butler, B.,& Steinfield.,C. (1999) Intermediaries and Cybermediaries: A Continuing Role for Mediating Players in the the Electronic Marketplace. [Internet]. Michigan State University [1999, 11/17/99]. Symonds, M. (1999, June 26,1999). Keep it confidential: security for e-business. The Economist, 351, survey 39. Weekly, C. (1999,). Internet bills multiply: list of 79 Internet regulation bills. CQ-Weekly, 57, 2033-41. Whyte, G. (1999, 07/06/99). Electronic Commerce, [Internet worldwide web]. About.com. Available: http://ecommerce.about.com [1998, 11/15/99]. Available at: http://www.ecommercetimes.com/ |
Copyright, 1999 by Eldridge Sneed